Shipping policy

We can’t wait for your SOULEAH piece to reach you! Here’s how shipping works:

Processing Time

  • Most orders set sail within 2–3 business days.

  • Custom or personalized pieces may take 5–7 business days to prepare.

Delivery Times

  • Standard shipping usually arrives in 3–7 business days.

  • Expedited shipping takes about 1–3 business days.

Shipping Costs

  • Costs are calculated at checkout based on your order and destination.

  • Keep an eye out for special free shipping offers!

Tracking Your Order

  • Once shipped, you’ll get a tracking number so you can follow your package’s journey to your doorstep.

International Shipping

  • We ship worldwide! Please note, international orders may take longer and may be subject to customs fees.

Damaged or Lost Packages

  • If your order arrives damaged or doesn’t show up, contact us right away at [your email].

  • We’ll make it right with a replacement or refund.

Make Sure Your Address is Correct

  • Double-check your shipping address at checkout—we can’t be responsible for packages lost due to incorrect information.